Simple & Transparent

How SenioCare Works

Simple for customers. Simple for providers.

For Customers & Family

Book a locum professional or companion for your elderly loved one in minutes.

01Search & Filter

Open the Search page. Filter by service type, location, and price. Read real profiles and reviews from other families.

02Book & Pay Securely

Choose a date and time. Add any special requirements (diet, mobility). Pay securely via credit card, FPX or GrabPay. Funds are held in escrow.

03Provider Arrives

Your provider arrives at the agreed location. Check in via the app. The senior receives professional care or companionship.

04Complete & Review

Session done — funds are automatically released to the provider. Leave a review to help other families make the right choice.

Your payment is protected by escrow. Funds are automatically released to the provider once the session is marked complete — no extra step needed from you.

Platform Rules

These rules apply to every session to ensure safety, professionalism, and clarity for all parties.

Professional credentials verified

Locum providers (nurses, physiotherapists, care aides) must submit their professional registration number and certificate. Admin manually verifies before they can accept bookings.

IC verification for all providers

Every provider — locum or companion — must pass Gemini AI IC + selfie face-match verification before going live on the platform.

Escrow payment protection

Your payment is held in escrow. Funds are only released to the provider after the session is marked complete. If anything goes wrong, contact support within 24 hours.

No medical advice from platform

SenioCare connects families with professional providers. Providers are independent contractors. The platform does not prescribe treatment or give medical advice. In an emergency, call 999.

Frequently Asked Questions

Ready to Get Started?